Are your stores open?
Due to the COVID-19 pandemic our NY stores are open for takeout and delivery ONLY from 12pm-8pm Tuesday through Sunday. Pick up everything from boozy pints and scoops to flights, sundaes, and cakes. We are also now offering to-go cocktails, beer, and wine at our Brooklyn location (270 Metropolitan Ave in Williamsburg)! We are still offering local delivery through Postmates and Grubhub. We appreciate your support of our small business during this time!!!
Are your Dallas, Vegas, and Myrtle Beach stores open?
Due to the COVID-19 pandemic, IT'SUGAR has closed all of their stores nationwide, including the three locations featuring Tipsy Scoop Ice Cream Barlours. Our stores at the Victory Park shopping center in Dallas, Broadway at the Beach in Myrtle Beach, and Grand Bazaar shops in Las Vegas will be closed until further notice. If you live in one of these locations and still want to get your boozy ice cream fix, you can order online for nationwide shipping through Goldbelly. Get 10% off your first order with the promo code Get1Tipsy. We appreciate your support of our small business during this time!
I need to postpone my event due to the COVID-19 pandemic. What are my options?
This is an unprecedented time for the events and service industry. To help clients we are waiving all rescheduling fees and offering total flexibility on event postponement. Your deposit will be held as a credit in our system until you are able to choose a date to reschedule. Email us at firstname.lastname@example.org and we will work together to find a solution that works for your organization. We appreciate your support of our small business during this time!
I booked an Ice Cream Making, Ice cream Cocktail Mixology, or Boozy Sundae Decorating class and need to reschedule due to the COVID-19 pandemic. What are my options?
This is an unprecedented time for the events and service industry. We are waiving all rescheduling fees and offering total flexibility on postponement. Your class reservation will be given first priority once NY restaurants are allowed to resume dine-in business. If you would prefer to redeem your class purchase for our NEW virtual ice cream cocktail party, or one of our other offerings instead, email us at email@example.com and we will accommodate you!
Does the ice cream actually have an alcohol content?
All of our flavors are up to 5% ABV and should only be consumed by those 21 and over. When placing an order online for NYC hand delivery, tri-state, or nationwide shipping, please ensure someone 21+ is home to sign for the package.
But if it has alcohol, how does it freeze?
All of our flavors are up to 5% alcohol by volume, enough to actually get you tipsy, but low enough ABV that they still freeze! (It's not like putting a bottle of 40% ABV Vodka in the freezer). However, because of the alcohol content, our ice cream does tend to be a bit softer--more like a gelato consistency than regular ice cream.
How much ice cream do I need to eat to get drunk?
All of our flavors are up to 5% ABV and do actually hold an alcohol content. As with consumption of any alcoholic beverage, your inebriation depends on body size, tolerance to alcohol, and what else you've eaten during the day. The recommended serving size of 4 ounces is unlikely to make a moderate drinker more than pleasantly tipsy!
Where can I find your ice creams and sorbets?
You can find our ice creams and sorbets at a variety of retailers in NYC and nationwide (check out our "Retailers" page). For a wider selection of flavors, visit our ice cream barlours at 217 East 26th Street in NYC (26th between 2nd and 3rd avenues) and 270 Metropolitan Ave. in Brooklyn.
Do you deliver?
We offer messenger delivery on dry ice ($10) within Manhattan and Brooklyn. We also ship nationwide through Goldbelly.com! Someone 21+ must be available to receive the ice cream upon delivery. Alternatively, you can choose to pick up your order from our ice cream barlours located at 217 East 26th Street (Manhattan) and 270 Metropolitan Ave (Brooklyn). Orders must be picked up within one week of selected pick up date.
What if I want to cancel my order?
Party pack orders cancelled at least 24 hours in advance will be refunded. Please reach out to firstname.lastname@example.org or email@example.com if you'd like to cancel your order. For same day cancellations (within 12 hours of order pick up or delivery), we are NOT able to refund your order. Ice cream cakes, sandwiches, and gift cards for in-store and online purchases are non-refundable. Class tickets are non-refundable but can be transferred to another participant with written consent.
I sent Tipsy Scoop Ice Cream as a gift and the recipient wasn't home. Can you re-ship or re-deliver?
Before placing an order, please confirm that someone will be available to sign for the ice cream upon arrival. If the recipient is not home to receive, a fee will be charged for redelivery or reshipment.
Why is shipping so expensive?Because our ice cream contains alcohol, it is even more perishable than normal ice cream. For this reason we typically ship orders overnight to prevent melting. If you're placing a shipping order and live outside of the tri-state area, we recommend ordering through Goldbely.com, an online marketplace that specializes in artisanal food delivery. They offer flat rate shipping on all of our products. Additionally, you can get 10% off your first order with the promo code Get1Tipsy.
What should I do with the dry ice in my shipping order or delivery?Your boozy ice cream stays frozen thanks to super cool dry ice (-109 °F to be exact)! But let's leave the frostbite to polar explorers! Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it in the cooler or insulated tote bag and allow it to vanish in a ventilated area away from children or pets.
Do you cater?
We offer full-scale catering in NYC and the tri-state area with our boozy ice cream push cart and sundae station set up! Perfect for corporate parties, weddings, and other large events. E-mail us at firstname.lastname@example.org for more info and pricing!
Do you offer tastings or samples?
We can provide samples for larger events and weddings. Please fill out our contact form or call us with your event information to set up a tasting.
How long will the ice cream last?
Up to 5-6 months stored in the back of your freezer.
Are your flavors nut-free?
While most of our ice creams do not contain nuts, peanuts and other nuts are used in our production facility. We strive to keep these items separate, but it's impossible to guarantee that your ice cream will be 100% nut free.
Do your flavors contain eggs?
No. All of our seasonal and year-round flavors are 100% egg free.
Do you have any gluten-free or vegan flavors?
All of our year-round ice cream flavors are gluten-free, except for the Chocolate Stout and Salty Pretzel. A few of our seasonal flavors (Spiked S'mores, Spiked Pumpkin Pie, and Santa's Cookies n Whiskey) contain gluten. Additionally, some aged liquor, like whiskey, can contain traces of gluten. So if you're super sensitive, we would avoid ordering a flavor that contains whiskey or bourbon. Our ice cream sandwiches contain gluten, but our ice cream cakes can be made gluten-free upon request. All of our sorbets are completely dairy free/vegan.
Do you offer any non-alcoholic options?
Yes, we offer non-alcoholic flavors for catered events and weddings. We also sell three non-alcoholic flavors at our Tipsy Scoop Barlour: Shirley Temple, Root Beer Float, and Piña Colada .
You reposted my photo on the Instagram story, do I get a free scoop?
If we re-post a photo you took of our ice cream on our main Instagram feed, you can redeem a free scoop of ice cream at one of the Tipsy Scoop Barlour locations. We don't offer free scoops if we re-post your story, sorry! But you ARE IG famous for 24 hours :)